MAINTENANCE

Maintenance Info

Holland Properties Inc is a professional, knowledgeable, and courteous property management company that treats each tenant with dignity and respect. Our employees work very hard to provide the highest quality resident services you will ever experience.

Maintenance Request


If issue and need maintenance assistance, please submit your request through your appfolio tenant portal.


Make sure to include all relevant details such as location, time, pictures, features, etc. This will help us send the appropriate vendor or technician with the proper tools to expedite your assistance.

 

Emergency Request

If emergency assistance is required, call the Holland Properties office phone number: (503) 533-2121


  • During Business Hours: Call the office number and follow prompts to reach your Pod Support Team.
  • After-Hours & weekends: Call the office number, follow on-call prompts and press 9 for emergency assistance. Stay on the line after the recorded message and you will be transferred to an on-call technician or you can leave a message and someone will reach out to you as soon as possible.


An emergency is a serious threat to life, health, or property structure (Fire, Active Flood, Gas Leak, Severe Electrical Hazard). Minor leaks, noisy neighbors, or being locked out of the property are not considered emergencies.


Some final notes:

  • If there is a leak, STOP the water source by turning off the water valve. If you cannot locate the valve, call 911 and then the emergency line.
  • If there is an electrical problem, turn OFF the breaker serving that area. It is your responsibility to attempt to stop further damage. Report it to your Pod Support Team as soon as possible.

Other Info

When submitting a maintenance request you will be asked for permission to enter to perform the request without having you present. We will notify you if this will be done and is usually the fastest way to take care of the problem for you.

We retain detailed Move-in and Move-out condition forms for proper documentation of the condition of your rental home. 

Interested in being one of our great vendors?

We use professional bonded, licensed and insured vendors to ensure tenant safety and that the job is done quickly and professionally.  Check out our Vendor Info Page to find out more about working with us to keep our rental properties in great condition.  We are always looking for great companies to partner with.


Do It Yourself Maintenance Videos

Sometimes things go wrong...for that there is youtube.  Seriously though many items can be taken care of yourself if you just know how.  Here are some of the common issues tenants can run into, grossest first.  Of course we are always here to help you get things fixed right the first time.

How to clean a plugged toilet

Clear a slow draining sink

Repair a garbage disposal

Testing a smoke detector / carbon monoxide 
detector (every 6 months) and replacing 
batteries

Changing a furnace filter

Re-lighting a water heater pilot light

Electrical issues – resetting a GFCI plug

Electrical issues – resetting a GFCI plug

Clogged ice maker?