RESIDENT BENEFITS PACKAGE

Discover the additional perks of a Resident Benefit Package while renting with Holland Properties! 🏡

At Holland Properties, we believe renting should offer peace of mind and added convenience.


That’s why we’ve partnered with Second Nature to provide an optional Resident Benefits Package (RBP) designed to enhance your living experience!

  • A Resident Benefits Package (RBP) is a bundle of extra services and perks designed to enhance your rental experience.
  • It conveniently bundles six perks together—making it easy to improve the lives of all: residents, investors, and property managers.
  • There are different versions of our RBP depending on what your needs are.
  • The insurance only option is a simple way to meet the basic rental requirements with ease.
  • The Standard RBP takes things a step further—offering valuable perks that upgrade your day-to-day living experience.
  • For even more convenience and protection, the Premium RBP includes everything from the Standard package, plus added benefits like tenant liability insurance and on-demand pest control, so you can enjoy your home without the extra hassle.
Illustration with a home that includes the standard rbp rewards, along with tenant insurance, and on-demand pest control

Premium RBP

Get even more value with our Premium RBP! Along with all the great perks of the Standard package, you’ll also have the added protection of Tenant Liability Insurance and the convenience of On-Demand Pest Control. It’s designed to give you extra confidence and convenience in your rental home!

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Standard RBP

Imagine having a move-in concierge to handle your utility setup, a credit-building and rewards program that celebrates your on-time payments, and $1M identity protection coverage to give you peace of mind throughout your tenancy. Standard RBP includes all of this to make your rental experience effortless and rewarding!

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Insurance Only

For those who just need the essentials, our Tenant Liability Insurance package has you covered. It is a straightforward option that provides essential protection, while meeting rental requirements. It’s a reliable choice for tenants who want coverage without any extras.

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Frequently Asked Questions (FAQs)


Tenant's Liability Insurance

  • What’s covered under the master policy?

    $100,000 of property damage, $100,000 of personal liability, and $25,000 of dog bite coverage if you have a registered animal. Your policy also may include $10,000 contents coverage.


    Of course, additional coverage can be purchased as desired.

  • How do I know what my policy covers?

    You will receive your Evidence of Insurance (EOI) and complete policy details in the weeks following enrollment.


Credit Building


  • What is credit building?

    Credit scores are used to determine creditworthiness, which impacts how favorable the terms of any loans you take out, whether it’s credit cards, personal loans, car loans, or a mortgage for a home.


    Through the RBP, your on-time rent payments  will be monitored and reported to the credit bureaus, so your credit score will increase just for paying your rent on time. The best part is, this information is reported to all three of the national credit bureaus (Experian, TransUnion, and Equifax), so that your rent payments have the maximum impact on your credit score.


    Once rent payments get reported (it could take up to 90 days from your first rent payment on RBP), they’ll appear as a new trade line on your credit report. The trade line will continue to show timely rent payments throughout your time living with us.

  • What if there’s multiple people paying rent? Who gets the credit score boost?

    RBP's credit-building service covers everyone in the unit who’s listed on the lease, and at least 18 years of age.


    It doesn’t matter how you’re splitting up rent, or if you’ve got someone living with you who isn’t contributing to the rent at all. As long as the full rent amount is received on time, everyone in the unit will see their credit scores improve.


Resident Rewards


  • How do I earn rewards?

    You’ll be greeted with an initial reward of Piñata Points which you can use for in-app purchases or towards virtual gift cards to retailers like Amazon, Target, Apple, and more! You’ll receive additional rewards with greater usage and with each timely rent payment.

  • How does it work?

    Log into the Piñata app or website to view your rent due date and amount. Watch your Piñata Points grow with each on-time payment, and redeem them for rewards in the Marketplace tab whenever you’re ready.


Move-In Concierge


  • What is move-in concierge?

    RBP's move-in concierge service simplifies your transition by handling all utility and service connections for you, including water, gas, electricity, internet, and more. Instead of making multiple calls and searches for providers, it streamlines everything into one efficient process, ensuring you get the best rates. It’s like having a hotel concierge for your move-in needs.


    If you're an existing tenant, this is also a benefit you can take advantage of. You can schedule a call and explore pricing options for your already existing utilities and other services, and know if there are any bundles or promotions available to save some $$$!

  • How does it work?

    Transferring the required utilities into your name and setting up other services you may want is easy with our move-in concierge. Schedule a call with the utilities team; by then, you will need to know which utilities you are responsible for transferring into your name, as outlined in your lease. The concierge team will take it from there!


Identity Protection


  • What is identity protection?

    Every tenant listed on the lease who is 18+ will be enrolled in Aura, which uses IBM’s Watson AI to proactively keep your data safe, and alert you if there are any data breaches or suspicious activity. You’ll also get $1 million in coverage in the event of lost funds due to identity theft.

  • How do I set up my account?

    No additional action is necessary. When enrolling in the RBP and signing your lease, you are automatically enrolled in Aura. You’ll receive a welcome email from Aura to set up your online account if you’d like to take advantage of even more features available to you at no cost.

  • What happens if my identity is stolen?

    If your identity is stolen, log in to your account with Aura, our Identity Protection Provider, to file a claim. You’ll be paired with a dedicated case manager who will walk you through the steps to getting your information secured

    and getting you back on your feet.

  • What does the $1 million identity protection coverage entail?

    RBP's $1 million identity protection coverage ensures that, in the event of identity theft, you will have substantial financial support.


    This coverage encompasses expenses like legal fees, lost wages, and other costs associated with restoring one’s identity.


    The goal is to ensure that if someone does fall victim to identity theft, they’re not left shouldering the financial burden alone.


On-Demand Pest Control


  • What is on-demand pest control?

    On-Demand Pest Control is a fast, easy, and effective way to treat active pest infestations. They offer online claim submission for covered pests, so you can get started on getting rid of your pest problem right away.


    Their treatment and coordination costs are included for all covered claims, so you can rest assured that you’re getting the best possible service.

  • How does it work?

    If a covered pest issue arises, a request can be made online. Just provide your address (including any unit #), phone number, email, and visible pest(s).

Contact Us

Want to learn more about how the Resident Benefits Package can make your renting experience even better? Reach out to us and we’ll be happy to answer your questions or help you get started!

You may also be interested in...


  • Find your next home! Check out our available properties here.
  • Looking to pay your rent online? Click here to go to your tenant portal.
  • Want to know more about our property management practices? Click here to visit our policies page!