Sometimes disaster happens such as a fire, flood, fallen tree, etc. and that is when insurance companies and our experience can come to the rescue. Our top priorities are to help prepare you for unexpected events and prevent further damages to your rental space called home.
For any non life-threatening situations, Contact Us but if it is a life threatening situation call 911
This webpage will help you understand our process, show you what you can do to help, and discuss costs.
First Step - Prevention
It is extremely important to report any repairs needed in writing - this legal requirement allows us to properly document the situation and ensure all parties are included with communications, updates, and scheduling.
Some examples of the things we require you to let us know immediately include but are not limited to:
Be sure to check your lease agreement to review the tenant responsibilities for your unique property.
Second Step - Protection and Insurance
All lease agreements require all qualifying tenants to independently purchase continuous insurance with a minimum of $100,000 liability for damages to your rental property.
We have a liability insurance program available to meet your lease requirement for your convenience - the policy is not personal liability insurance or renters insurance.
While it’s not required, we highly recommend asking your insurance representative about a complete renter’s insurance package that includes personal property protections, bodily injury liability, and even living expenses in the case you may need to be relocated due to repairs.
Most catastrophic events we have handled have been covered by the owner's or tenant's insurance. Everyone has different insurance with different levels of coverage and deductibles, so check on yours to be sure it is appropriate before the need arises.
Third Step - Be Proactive
In the first few hours of reporting the issue, all parties have the responsibility to follow instructions from maintenance coordinators, vendors, and leasing teams. We will send a vendor to diagnose, and stop any additional damage.
Be sure to check your email frequently throughout the process. Contact your insurance company to start a claim if needed, and be available for phone and/or email communications for further instructions as we work with you.
Check out our
Maintenance page to find out more about other questions you may have regarding our service.
Check out our Frequently Asked Questions page to find out more about other questions you may have regarding our service.
You may also be interested in our Standards and Cleaning page to make sure you know what needs to get done while repairing your property for rent again.
